Welcome to the Returns Policy page of Smartstationonline.com! We are committed to providing you with a premium shopping experience, and our returns policy is an integral part of ensuring your satisfaction with every purchase. Understanding that shopping can sometimes be unpredictable, we strive to create a straightforward and user-friendly returns policy, allowing you to navigate potential returns, exchanges, and warranty matters with ease at any time. Please take a moment to carefully read the details of our returns policy below to ensure a clear understanding of our service. Thank you.
We do not charge a secondary listing fee for any football helmet on Milkweedtree.com.
Return Football Helmet
① Return Validity Period:
We allow you to return the football helmet within 14 natural days from the date of receipt. Furthermore, we offer a full refund, including the $6.5 shipping fee, which will be processed and returned to your personal PayPal account within 1-2 business days.
② Return Requirements:
To process a return, please ensure that the football helmet is returned in its original packaging. Both the exterior and interior of the football helmet should be devoid of any impact, dents, scratches, breakage, or other damages. Ensure that all accessories, including user manuals, warranty cards, facemask, removable liners, return labels, etc., are present. The return package must also include the provided return label. Moreover, confirm that the accessories within the returned packaging precisely match those you initially received, with no missing or swapped accessories.
③ Return Label:
Inside the packaging box of each football helmet, you’ll find the return label. When returning the football helmet, kindly complete the return label by including your order number and specifying the reason for the return. Place this return label inside the return package. Doing so will expedite our processing of your return, guaranteeing a prompt full refund (inclusive of the $6.5 shipping cost) within 1-2 business days upon receipt of your returned football helmet.
④ Return Application:
If you need to apply for the return, please contact our customer service staff, Chase Jarrell, via email at [email protected], or apply for a return through the account orders details.
⑤ Return Process:
(1) Once you apply for the return of the football helmet order, we will process your return order within 1-2 business days.
(2) When you confirmed that the football helmet needs to be returned, please ship it to 1900 Centre Pointe Blvd, Apt 67, Tallahassee, Florida, 32308-4876, recipient is Chase Jarrell.
(3) After you sending the football helmet, please email the shipment tracking number and courier company information at [email protected].
⑥ Return Shipping Charges:
In the event that the football helmet we dispatched arrives with notable cracks, dents, damage, or if an error occurred, Milkweedtree.com will bear the return shipping expenses.
Conversely, if the return stems from personal preferences, such as disliking the color, style, or material of the football helmet, the customer will be accountable for the round-trip shipping charges.
⑦ Refund Time:
Once Milkweedtree.com’s warehouse successfully receives the returned football helmet, we will initiate the refund process.
The full refund amount ($6.5 shipping fee included) for your return will be credited back to your personal PayPal payment account within 1-2 business days.
If you haven’t received the refund after 2 business days, please contact our customer service staff, Chase Jarrell, via email at [email protected]. We will help you make a smooth refund within 24 hours. Thank you.
Exchange Football Helmet
① Exchange Validity Period:
We allow you to exchange the football helmet within 14 natural days from the date of receipt. Furthermore, we will offer the brand new condition football helmet of same style.
For a reshipment, we leverage DHL Express, ensuring a shipping duration of 3-5 business days. Consequently, your brand new condition football helmet of the same style will reach within 4-7 business days.
② Exchange Requirements:
You can apply for an exchange of the same style brand new condition football helmet under the following circumstances:
(1) If we ship the wrong football helmet, resulting in a mismatch with the description in your order.
(2) If the football helmet we send has damages, defects, dents, or opening malfunctions due to manufacturing or transportation processes, leading to poor usability or non-functionality.
(3) If the football helmet we send is missing corresponding accessories such as user manuals, warranty cards, facemask, removable liners, return labels, etc.
(4) If you have other reasons for exchange, please inform our customer service staff, Chase Jarrell, via email at [email protected]. Thank you.
③ Exchange Application:
If you need to exchange your football helmet, please contact our customer service staff, Chase Jarrell, via email at [email protected] to apply for exchange.
④ Exchange Process:
(1) Upon exchange application, kindly send the football helmet to 1900 Centre Pointe Blvd, Apt 67, Tallahassee, Florida, 32308-4876, recipient is Chase Jarrell.
(2) Upon dispatching the football helmet, please send an email to [email protected], including your original order number, the new tracking number, and the name of the courier company.
(3) Once the exchanged football helmet successfully reaches the Milkweedtree.com warehouse, we will promptly dispatch a brand new football helmet of the same style within 2 business days. Concurrently, we will email you the corresponding shipping tracking number for your reference.
(4) For the reshipment, we utilize DHL Express with a shipping time of 3-5 business days. Expect to receive your brand new football helmet of the same style within 4-7 business days.
⑤ Exchange Shipping Charges:
If the football helmet we send has scratches, dents, loss, or errors, Milkweedtree.com will cover the exchange shipping costs.
Conversely, if the exchange stems from personal preferences, such as disliking the color, style, or material of the football helmet, the customer will be accountable for the round-trip shipping charges.
Warranty Policy
① Warranty Period:
We provide a warranty period of 1 year from the date of receipt for Milkweedtree.com’s football helmet. Your purchase of football helmet is protected during this period.
If you still want repairs after the warranty period, you need to pay a repair fee of no more than $60.
② Free Warranty Coverage:
During the warranty period, we will be responsible for free repairs or replacements for damages caused by manufacturing defects. The free warranty covers key components such as internal structures, facemasks, air cushions, and more.
Please note that free warranty does not cover damages resulting from improper use, accidents, normal wear and tear, or unauthorized modifications. In such cases, the customer is responsible for the round-trip shipping costs and the expenses associated with repairs or replacements.
③ Warranty Process:
Should you encounter any issues covered by our free warranty, kindly follow these steps to initiate a warranty:
(1) Contact Customer Service: Reach out to our customer service staff, Chase Jarrell, via email at [email protected]. Provide your order number, a detailed description of the issue, and clear photos depicting the problem area.
(2) Evaluation and Resolution: If the identified issue falls within the free warranty coverage, we will assess and determine the appropriate course of action. This may involve repairing the football helmet or providing a brand new one in the same style, depending on the extent of the damage and our available stock.
(3) Mailing Address: If a warranty return is deemed necessary, we will provide you with a warranty scheme. Upon your agreement, securely package the football helmet, ensuring all accessories are included, and send it to 1900 Centre Pointe Blvd, Apt 67, Tallahassee, Florida, 32308-4876. The recipient is Chase Jarrell.
(4) Resolution Confirmation: Once we receive the returned football helmet, we will confirm the reported issue and proceed with the resolution. You will be promptly notified via email regarding the outcome and any subsequent steps.
④ Customer Support
At Milkweedtree.com, our commitment is to deliver top-quality football helmets and exceptional customer service. For any inquiries or concerns regarding our warranty policy, feel free to contact our customer service staff, Chase Jarrell, via email at [email protected]. We aim to respond within 24 hours. Thank you.
Cancel The Order
If you wish to cancel your football helmet order, please by accessing your account orders details.
Please cancel your football helmet order within the first 30 minutes after placing the order. Because beyond this period, our packaging process begins, rendering the order non-cancelable.
For more information, please refer to our Shipping & Delivery page, thank you.
Mailing Address
After you have requested a return or exchange, please send your original football helmet to the following address: 1900 Centre Pointe Blvd, Apt 67, Tallahassee, Florida, 32308-4876. Recipient: Chase Jarrell.
Return Policy Update
Thank you for your continued support and trust in us. In order to improve the quality of our services, we will review and update our policies from time to time to ensure that they are consistent with the latest regulations and industry standards.
For more details, please see our Privacy Policy and Terms & Conditions, thank you.
If you have any further questions, please feel free to contact our customer service staff, Chase Jarrell, via email at [email protected]. We will reply you within 24 hours, thank you.
We appreciate your trust. If you encounter any issues with our Return Policy page, please don’t hesitate to reach out to our customer service staff, James Sheridan. You can contact via email at [email protected] or give a call at +(1)(213) 667-3088. Rest assured, we will respond within 24 hours upon receiving your email. Thank you for choosing Milkweedtree.com.
