Greetings, fellow rugby lovers! Our Shipping & Delivery page is your playbook for understanding how we get your football helmets to you, ensuring they arrive ready for action. Please be patient and read the following details to ensure you can find the information you want.
Currently, we exclusively offer our football helmets for sale within the United States.
Order Processing Time
Upon successful placing an order for a football helmet on Milkweedtree.com, we assure you that we will swiftly process your order within 1-2 business days. Please be aware that the processing time for shipment begins from the moment we commence processing your order, not from the time you place the order.
Please be aware that Milkweedtree.com operates during the weekdays, from Monday-Friday/9:00 AM-5:00 PM (EST). Orders placed after 5:00 PM from Monday to Thursday will commence processing at 9:00 AM the following day. Orders placed after 5:00 PM on Friday will begin processing at 9:00 AM on the subsequent Monday.
We kindly request your understanding that weekends and holidays are non-operational days. During these periods, we do not process any football helmet orders. Orders placed on holidays will start processing at 9:00 AM on the next business day.
After the processing of your order is complete, we will send you an email notification within 24 hours of the same day. This email will include detailed information about the shipping time and estimated delivery time for the football helmet you have selected. Please check the email at your convenience.
If you find that your order has not been processed after 2 business days, we sincerely apologize for any inconvenience this may have caused. Please reach out to our customer service staff, Chase Jarrell, immediately. You can contact James via email at [email protected] and inform us of the situation.
If you decide to cancel your order due to delayed processing, we will arrange a full refund (including $6.5) to your personal PayPal account within 1-2 business days. If you choose to proceed with your order, rest assured that we will prioritize expediting its processing on the same day.
Cancel The Order
If you wish to cancel your football helmet order, please by accessing your account orders details.
Please cancel your football helmet order within the first 30 minutes after placing the order. Because beyond this period, our packaging process begins, rendering the order non-cancelable.
Should you encounter difficulties canceling the order independently, please reach out to our customer service staff, Chase Jarrell, via email at [email protected]. We will assist you in canceling the order within 24 hours. Thank you.
Upon successful cancellation, the full refund (including $6.5 shipping cost) will be credited to your PayPal payment account within 1-2 business days.
Ship Address
After you place an order for your football helmet, we will ship it from 1900 Centre Pointe Blvd, Apt 67, Tallahassee, Florida, 32308-4876.
Shipping Time
Our shipping time is 3-5 business days, allowing for potential variations based on the geographical distances between states. Nonetheless, we guarantee that the total delivery duration will not extend beyond 5 business days, calculated from the moment the express shipment is dispatched.
Should, for any reason, the shipping duration exceed 5 business days for your order, we kindly request immediate contact with our customer service staff, Chase Jarrell, at [email protected]. We will promptly liaise with the shipping company to arrange either a reshipment or a full refund for you.
In the case of a full refund, the $6.5 shipping cost will be reimbursed to your personal PayPal account alongside the order amount within 1-2 business days. Opting for a reshipment, we leverage DHL Express, ensuring a shipping duration of 3-5 business days. Consequently, your brand new football helmet of the same style will reach within 4-7 business days.
Football Helmet Lost in Transit
In the unfortunate event that your football helmet order from Milkweedtree.com becomes lost during transit, please promptly get in touch with our customer service staff, Chase Jarrell, at [email protected]. We will initiate immediate communication with the logistics company to trace and recover the football helmet you ordered.
If we are unable to locate your football helmet even after coordinating with the logistics company, Milkweedtree.com will arrange a full refund for you. This complete refund, including the $6.5 shipping cost, will be credited to your personal PayPal account within 1-2 business days.
If you would rather not opt for a full refund and still wish to receive the football helmet, we will arrange for the re-shipment of a brand new football helmet of the same model, with all shipping costs covered by Milkweedtree.com. For re-shipments, we utilize DHL Express, guaranteeing a shipping time of 3-5 business days. Consequently, your brand new football helmet of the same style will be at your doorstep within 4-7 business days.
Delivery Time
At Milkweedtree.com, our dedication to providing exceptional service includes ensuring a delivery time of 4-7 business days. Delivery time (4-7 business days) = Order processing time (1-2 business days) + Shipping time (3-5 business days).
If you notice that the delivery time for your football helmet order exceeds 7 business days, we encourage you to promptly get in touch with our customer service staff, Chase Jarrell, at [email protected]. Upon receiving your email, we will contact with the shipping company to facilitate either a reshipment or a full refund for you.
In the case of a full refund, the $6.5 shipping cost will be reimbursed to your personal PayPal account alongside the order amount within 1-2 business days. Opting for a reshipment, we leverage DHL Express, ensuring a shipping duration of 3-5 business days. Consequently, your brand new football helmet of the same style will reach within 4-7 business days.
Shipping Method & Cost
To ensure your shopping experience is pleasant and convenient, we have chosen DHL Express as our shipping service for all orders within the United States. Regardless of the order amount, our shipping fee remains at $6.5, aiming to provide you with an economically efficient shipping option.
We understand the urgency associated with your orders, and through DHL Express, you can trust us to swiftly deliver your desired football helmet right to your doorstep once the order processing is complete. Thank you for your trust, and we are committed to ensuring a smooth and enjoyable shopping journey for you.
Order Confirmation
Upon the completion of processing and shipping your order, you will receive an email notification within 24 hours of the same day, providing details on the specific delivery time for the football helmet you’ve selected. Additionally, this email will include a tracking number, allowing you to monitor your shipment’s progress in real-time.
We understand the excitement of awaiting your new football helmet and strive to keep you well-informed throughout every stage of the delivery process.
If you have any questions regarding your order or the delivery timeframe, please don’t hesitate to reach out to our dedicated customer service staff, Chase Jarrell via email address [email protected], we will answer your questions within 24 hours.
Order Receipt Information Changes
For any modifications needed in the receipt information of your order, please reach out to our dedicated customer service staff, Chase Jarrell, at the email address [email protected] to initiate the adjustment process. We assure you that your requested changes will be processed within a swift 24-hour timeframe.
We strongly advise submitting your order modification requests within the initial 1-2 business days following the successful placement and payment of your order. This is crucial, as after the initial 2 business days, we transition to the shipping phase, during which adjustments to order information become unfeasible.
We encourage you to thoroughly review and confirm critical details such as the recipient’s name, address (including street, city, state, and zip code), phone number, email, and other relevant information before each payment. This proactive approach significantly reduces the likelihood of requiring subsequent modifications. Your careful attention to these details is immensely valued. Thank you.
Order Packaging
① Safeguard the football helmet by wrapping it in a plastic bag and securing it for effective protection against water and dust.
② Ensure added protection by enveloping the football helmet with ample bubble wrap on the exterior. This minimizes movement and mitigates potential collisions, reducing the risk of damage.
③ Place the football helmet within a robust cardboard box, adding an extra layer of safeguarding. Include accessories like user manuals, warranty cards, facemask, removable liners, return labels, etc., inside the box, ensuring that all accessories are securely fastened.
④ Clearly mark the outside of the box with a “Handle with Care” label to alert handlers to the fragile nature of the contents.
⑤ Packaging Weight: 2.55 lb – 3.15 lb
⑥ Packaging Size: 10.45 in x 10.19 in x 10.45 in – 11.79 in x 11.09 in x 11.79 in
⑦ Football Helmet Physical Packaging Picture:
Sign for Receipt
① We recommend that you sign for the football helmet you ordered in person. If someone else collects it on your behalf, please make sure the package is safe.
② When you receive the football helmet, please first inspect the exterior to ensure there are no obvious damages or signs of crushing on the outer cardboard box.
③ Carefully examine the football helmet and all accessories inside the cardboard box to ensure they are in perfect condition.
④ Retain all packaging materials, including the box, bubble wrap, and accessories inside the cardboard box, such as user manuals, warranty cards, facemask, removable liners, return labels, etc. Especially, make sure to securely store the return label.
⑤ If you find any serious scratches, cracks, or dents on the football helmet, please immediately contact our customer service staff, Chase Jarrell, via email at [email protected]. Provide detailed information and photos to ensure a smooth resolution. We will reply you within 24 hours and arrange full refund or reshipment for you.
In the case of a full refund, the $6.5 shipping cost will be reimbursed to your personal PayPal account alongside the order amount within 1-2 business days. For a reshipment, we leverage DHL Express, ensuring a shipping duration of 3-5 business days. Consequently, your brand new football helmet of the same style will reach within 4-7 business days.
Tax Fees
Currently, we do not charge any tax fees. Our commitment is to deliver a straightforward, transparent, and hassle-free shopping experience. Rest assured, you can shop on our website without any concerns about tax payments at the moment.
In the event that taxes become applicable in the future, we will notify you in advance via email, detailing the payment method and specific fees. Please note that you will be responsible for handling and settling any applicable taxes. We appreciate your understanding.
We appreciate your trust. If you encounter any issues with our Shipping & Delivery page, please don’t hesitate to reach out to our customer service staff, Chase Jarrell. You can contact via email at [email protected] or give a call at +(1)(213) 667-3088. Rest assured, we will respond within 24 hours upon receiving your email. Thank you for choosing Milkweedtree.com.
